FAQ

The end-of-season sale

Why is everything 70% off?
This is our end-of-season sale. We are clearing this season's stock to make room for the next collection. The sale prices apply to available styles and sizes during the promotional period.

Will the prices drop again if I wait?
The current end-of-season offers apply during the advertised promotional period. Available sizes may sell out before the sale ends.

Are the stock counts real?
The stock counts show current availability for each size. Availability may change as orders are placed, and future collections may bring new styles and sizes.

Sizing

Do the shoes run true to size?
Yes. If you are between two sizes, take the smaller one - full-grain leather gives about half a size as it settles. The full conversion table is on our size guide.

I have a wide foot. What should I take?
Our lasts are a standard D width. The derbies and the boots have the most room thanks to the open lacing and the fuller last.

Shipping

Where do you ship?
Worldwide. Every order leaves with a tracking number, and you get it by email as soon as the parcel is collected.

How long does delivery take?
Orders are processed in 1-3 business days, Monday to Friday. Standard transit takes 9-21 business days after dispatch, for an estimated total of 10-24 business days. Transit times depend on the destination and may be affected by customs or carrier delays.

Will I pay customs or duties?
Depending on your country, import duties may be charged on arrival. They are set by your customs authority, not by us.

Returns and warranty

Can I return them?
Yes, within 30 days of delivery, from anywhere in the world, in unworn condition with the box.

Can I exchange for another size?
If the size is still in stock, yes. Availability can change during the end-of-season sale. If the requested size is unavailable when we process your exchange, we offer a refund.

What does the warranty cover?
One year against manufacturing defects, and our leather guarantee continues to apply during and after the end-of-season sale.