Shipping policy
Shipping Policy
We ship Valmere shoes to customers all over the world, and we want the wait for your pair to be as short and as predictable as possible. This page explains how we process orders, how long delivery takes, what it costs, and what to expect if your parcel crosses a border.
01Order processing
Orders are processed and dispatched on business days, Monday to Friday, excluding weekends and public holidays. Most orders leave our warehouse within 48 hours of being placed; please allow up to 1–3 business days of processing time before your parcel is handed to the carrier. During peak periods or promotional events, including our closing sale, high order volumes may extend processing by a few days. We will let you know by email if we expect a longer delay.
Because we are selling through our final inventory, orders may be dispatched from more than one location. If your order contains several pairs, they may travel in separate parcels and arrive on different days; you will receive a tracking number for each.
02Estimated delivery times
Delivery estimates below start from the day your order is dispatched and do not include the processing time above.
| Service | Estimated delivery after dispatch |
|---|---|
| Standard shipping (tracked) | 9 to 21 business days, depending on the destination country and local carrier |
These estimates are provided by our carriers and are typical, not guaranteed. Customs inspections, weather, strikes, local holidays and carrier disruptions can add time that is outside our control. If your parcel has not arrived within 30 business days of dispatch, contact us and we will open an investigation with the carrier.
03Shipping costs and free shipping
Shipping rates are calculated at checkout based on the destination country and the weight of your order. To see the options and costs for your address, add your items to the cart and proceed to checkout; the rates are shown before you enter any payment details.
Free standard shipping is offered on orders above the threshold displayed on our website (for example, orders over €60 or the equivalent in your currency). The threshold is calculated on the order value after discounts and before taxes and duties, and may change during promotional periods.
04Order tracking
As soon as your order is dispatched, you will receive a shipping confirmation email with a tracking link. Tracking information can take 2–5 business days to show its first scan while the parcel moves through the carrier network, and international parcels may show limited updates while in transit between countries or in customs. If your tracking has not updated for more than 10 business days, write to us and we will check with the carrier.
Please also check your spam or promotions folder for our emails, and make sure the email address on your order is correct.
05International shipping, customs and import fees
Yes, we ship worldwide. Because your order may be shipped from a country other than your own, it may be subject to import duties, VAT/GST and customs handling fees charged by your country when the parcel arrives. Unless checkout expressly states that duties and taxes are included, these charges are set and collected by your local customs authority or carrier, are not included in our prices or shipping fees, and are the responsibility of the recipient.
The amount varies by country and by the declared value of the goods; your local customs office can tell you the applicable rates. Valmere has no control over these charges and cannot predict, pay or refund them. If a parcel is refused or abandoned because duties were not paid, it will be treated as a return — see section 08.
06Shipping address and changes
Please check your shipping address carefully before completing your order. We can usually change an address if you contact us before the order is dispatched; once the parcel is with the carrier, changes may not be possible or may incur a fee. We are not responsible for delays or loss caused by an incomplete or incorrect address, and orders returned to us for this reason are refunded minus the shipping cost and any return-to-sender charges.
We recommend using a residential or business address where someone can receive the parcel. Deliveries to P.O. boxes, parcel lockers, freight forwarders or military addresses may not be available for all destinations.
07Delivery, lost and damaged parcels
Most carriers make one or more delivery attempts and may leave the parcel with a neighbour, at a pickup point or at a local post office. Please follow the instructions in the tracking link; parcels not collected within the carrier’s holding period are returned to us.
If your parcel is marked as delivered but you have not received it, check with household members, neighbours and the building reception first, then contact us within 7 days of the delivery date so we can start a claim with the carrier. If your parcel arrives damaged, or the shoes inside are damaged, keep the packaging, take photos and contact us within 7 days of delivery; we will arrange a replacement or refund as described in our Return & Refund Policy.
08Refused, unclaimed and returned parcels
If you refuse delivery, do not collect your parcel, or it is returned to us because duties were not paid or the address was incorrect, we will refund the order once it reaches us, minus the outbound shipping cost and any return-to-sender or customs fees charged by the carrier. Where the parcel is destroyed or abandoned by customs instead of being returned, we are unable to issue a refund.
09Returns and exchanges
Return shipping is covered in our Return & Refund Policy, which gives you 30 days from delivery to return an eligible pair.
Questions about your delivery?
Our support team is happy to help with anything related to shipping and delivery. Please include your order number so we can look it up quickly.
Valmere — AFS Digital LLC
2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States
Email: support@valmereandco.com
Website: valmereandco.com
This Shipping Policy is provided in English. Where a translated version is made available, the English version prevails in the event of any inconsistency.